Using MOF for ISO/IEC 20000. This guide will help IT management, staff, and service providers to understand ISO/IEC 20000 requirements and help them use MOF as a means to streamlined and efficient implementation. The guide enables users to take informed steps toward ISO/IEC implementation, make cost-reducing process improvements, and increase organizational efficiency and flexibility. Ultimately, the steps outlined in this guide will help an organization meet ISO/IEC 20000 requirements and deliver effective IT services.
Cross Reference ITIL V3 and MOF 4.0. This guide compares the similarities and differences between two of the leading service management frameworks—the IT Infrastructure Library (ITIL) and Microsoft Operations Framework. In an environment where IT organizations are challenged as never before to deliver better IT services at lower costs, these service management frameworks offer best practice guidance for service improvement. This guide provides background information on IT Service Management (ITSM), introduces ITIL and MOF, and then discusses the two frameworks’ alignment, cross referencing, and application. It will enhance readers’ understanding of the main characteristics of these frameworks and how they align.
Planning for Software-plus-Services: A MOF Companion Guide. This guide provides a framework for considering and planning a software-plus-service strategy, using concise guidance and strategies from MOF 4.0 core content. The steps in this guide can be used to evaluate how software-plus-services will best help an organization. This is the first of the MOF companion guides, which apply MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable.
MOF to COBIT/Val IT Comparison and Cross-Implementation Guide: How to Leverage MOF in a COBIT/Val IT Environment. This guide connects MOF, COBIT, and Val IT, enabling IT operations managers and professionals to understand how to best meet the mounting challenge of managing IT services in a way that appropriately demonstrates compliance. The guide describes the three frameworks, discusses their relationship to each other, and offers tips and techniques on how to use MOF to achieve the governance, risk, and compliance (GRC) objectives defined in the COBIT and Val IT governance frameworks. This guide will ultimately help users understand how MOF aligns with and supports the governance frameworks as well as the vital role MOF plays in integrating GRC capabilities into the daily operations of delivering high-quality and reliable IT services. To launch the download of this guide, go to http://go.microsoft.com/fwlink/?LinkId=151989.
MOF Job Aids. These templates, worksheets, and tools help IT pros apply MOF 4.0 guidance to specific scenarios and challenges.
IT Pro Quick Start Kit. Save time and money by learning more about MOF 4.0. The IT Pro Quick Start Kit gives an overview of MOF 4.0 and provides the tools to start using it today. The kit includes links to presentations and data sheets, information on MOF, compliance, and training and certification, ready-to-use graphics, and supporting materials.
To learn more, visit www.microsoft.com/MOF.
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